Warranty

Warranty Period

LEDI Warranty applies for 12 months or 500 operating hours, whichever occurs first, excluding consumables and subject to normal maintenance.
Warranty coverage may be extended to a total of 24 months or 1,000 operating hours, whichever occurs first, provided the unit is registered with LEDI and completes the 12-month (or 500-hour) service performed by LEDI or an LEDI-authorised service agent.

Operating hours are determined by the integrated, non-resettable hour meter fitted to the unit.

Register here

Shipping Costs in a Warranty Claim

You won’t pay a cent for warranty shipping. If your unit needs to come back to us, we’ll supply a prepaid return label and organise the freight.

Where Warranty Repairs Are Conducted

All inspections, diagnostics, and repairs are handled directly by LEDI. Keeping everything in‑house allows us to maintain control over quality and turnaround time.

We don't use a third‑party repair network; dealing with us directly ensures faster resolution.

Warranty Repair Timeline

We aim for fast turnaround once the unit reaches our workshop. Most claims are completed within a few days of arrival.

The total process usually takes up to two weeks, depending on shipping time to and from LEDI. If you need things expedited, contact support and we’ll do everything practical to prioritise your case.