Our Offer to you
Free Shipping Australia-Wide
Your Scout ships free anywhere in Australia. If you need to return it, we cover the return freight as well. We provide a prepaid label—just keep the original packaging (including foam).
30-Day Trial Program
Try the Scout for 30 days with zero risk.
You can use it in the field and return it within 30 days of receiving it for a full refund. Return shipping is covered by LEDI as long as the unit is returned in the original packaging.
Return Conditions
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Unused, in original box: Full refund, LEDI covers return shipping.
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Used but undamaged (no paint marks or abrasions): AUD 600 restocking fee.
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Damaged items: Repair fee + usage fee.
Return freight is covered as long as the unit is packed in the original foam inserts.
Industry-Leading 2-Year Warranty
LEDI Warranty applies for 12 months or 500 operating hours, whichever occurs first, excluding consumables and subject to normal maintenance.
Warranty coverage may be extended to a total of 24 months or 1,000 operating hours, whichever occurs first, provided the unit is registered with LEDI and completes the 12-month (or 500-hour) service performed by LEDI or an LEDI-authorised service agent.
Operating hours are determined by the integrated, non-resettable hour meter fitted to the unit.
Coverage
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UV steriliser
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High-pressure and boost pumps
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Workmanship and assembly
Register here
Warranty Handling
Ship the unit back to us; if the issue is claimable, we refund the return shipping. Replacement packaging is available for a small service fee.
Free first 12-Month Service
Send your unit in after 12 months or 500hrs (whichever comes first) for a free full first service.
What’s Included
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Pump servicing (new impeller, O-ring, strip/clean/lubrication of HP pump)
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Membrane cleaning and descaling
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UV steriliser inspection
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High-pressure fittings service (corrosion prevention, tightening, inspection)
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Return shipping covered (must be in original packaging)
Service must be booked within 30 days of receiving the unit.
This service unlocks the second year of the warranty.
Spares & Ongoing Support
We stock and can order all Scout consumables and core spares.
Two Options
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Buy online anytime, shipped Australia-wide.
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Annual Spares Subscription – AUD 200/year
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15% off
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Free nationwide shipping
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Includes: 6 prefilters, preservative chemicals, cleaning & descaling chemicals, RO membrane as required
What’s Included With Your Scout
Core Package
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Your chosen Scout watermaker
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5 m inlet hose
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Stainless steel suction filter
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5 m outlet hose
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2 m power cable with Anderson connector
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Maintenance toolkit
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Spare boost-pump impeller
Filtration & Consumables
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2 × spare prefilters + 1 installed
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2 × sets of preservative solution
